Housing, Homelessness, Disrepair, Discrimination & Safety Support
Finding the support you need
ROTA is a grassroots organisation working with and for communities to challenge racial inequalities, influence policy, and shape public narratives, including in housing and homelessness.
We know that sometimes people need direct, practical support. If you are facing housing problems, homelessness, poor living conditions, discrimination, or domestic abuse, the organisations below provide free, confidential help
Shelter (England & Scotland)
What they do:
Free, expert housing and homelessness advice for people facing eviction, homelessness, unsafe housing conditions, and tenancy issues.
Contact:
📞 0808 800 4444
🌐 Housing advice from Shelter – Shelter England
Housing Advice for Everyone (HAE)
What they do:
UK-wide free advice on evictions, rent arrears, homelessness prevention, benefits and housing rights.
Contact:
🌐 housing-advice-for-everyone.org
Disability Law Service – Housing Advice
What they do:
Free legal advice for people experiencing eviction, homelessness, landlord harassment, unlawful eviction and disrepair.
Contact:
📞 020 7791 9800 (Tues & Thurs, 2pm–5:30pm)
🌐 dls.org.uk/our-services/housing
St Mungo’s
What they do:
Frontline homelessness support including outreach, accommodation and recovery services across England.
Contact:
🌐 mungos.org
Thames Reach (London)
What they do:
Homelessness prevention, outreach, accommodation and support for people at risk of sleeping rough in London.
Contact:
🌐 thamesreach.org.uk
Stonewall Housing
What they do:
Specialist housing advice and advocacy for LGBTQ+ people facing homelessness or unsafe housing.
Contact:
📞 0800 6 404 404
🌐 stonewallhousing.org
Homeless Link
What they do: Homeless Link provides a searchable directory of local services across England, including day centres, hostels, outreach teams, and specialist homelessness support.
Contact / access:
🌐 homeless.org.uk/search-homelessness-services
Housing Ombudsman Service
What they do:
Independent service that investigates complaints about social landlords, repairs, service failures and poor treatment.
Contact:
🌐 housing-ombudsman.org.uk
Equality Advisory & Support Service (EASS)
What they do:
Advice on discrimination and human rights, including housing discrimination based on race, disability, gender or other protected characteristics.
Contact:
📞 0808 800 0082
🌐 Equality Advisory and Support Service
Support When It Matters (SWIM Enterprises CIC – London)
What they do:
Culturally sensitive frontline support for Black, African, Caribbean and dual heritage adults including supported housing, homelessness support, addiction recovery and reintegration.
Contact:
📞 020 7923 8354 / 07557 260174
📍 Dalston, London
🌐 swimenterprises.com
Positive Action in Housing (Scotland)
What they do:
BME-led housing and homelessness charity offering casework, advice and support for people facing homelessness and racial harassment.
Contact:
🌐 paih.org
Imkaan – dedicated support for Black & Minoritised women
What they do:
A specialist organisation addressing violence against Black and minoritised women. Provides a dedicated “Get Help” section signposting to local and national domestic abuse services.
Contact:
🌐 imkaan.org.uk/get-help
National Domestic Abuse Helpline (24/7)
What they do:
Free, confidential support for anyone experiencing domestic abuse, including emergency safety planning and referrals.
Contact:
📞 0808 2000 247
🌐 nationaldahelpline.org.uk
Galop (LGBTQ+ Domestic Abuse Support)
What they do:
Support for LGBTQ+ people experiencing domestic abuse, sexual violence or hate crime.
Contact:
📞 0800 999 5428
🌐 galop.org.uk