16 December 2013
After attending an equality and diversity training session, the service manager and his team analysed the take-up of council tax and housing benefit applications according to ethnic group. This identified low numbers of applications from black and minority ethnic (BME) residents, and the Pakistani community in particular. Actions from the review were:
- Provision of council tax and housing benefit information in relevant community languages
- Targeted outreach through welfare rights service, community groups and local advice centres.
A take-up campaign has closed the gap in applications from members of different communities. Regular monitoring and analysis is carried out to ensure new and emerging communities are also aware of the service.
Source: Case Studies: Equality Impact Assessments [EHRC: 2013]
The copyright and all other intellectual property rights in the material to be reproduced are owned by, or licensed to, the Commission for Equality and Human Rights, known as the Equality and Human Rights Commission (“the EHRC”).
This resource has been developed in partnership with the Race Equality Foundation (REF) and collated by Leander Neckles, Equanomics UK.